a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to CJ if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, CJ will make a refund, resend, or accept the return for any of the following cases: